So unless you've had no internet and TV services (and if you have Dish network, that's a distinct possibility) you've almost certainly heard of United Airlines violently and viscously removing a paying passenger from their plane. I've seen a lot of corporate blunders and bad PR moves in my life, but this is one of the worst I've seen. Subway had their famous pervert pitchman (who is in prison, but should have gotten the death penalty) but at least the Subway CEO didn't double down when that scandal broke.He fired him and practically begged for forgiveness
At first,the United CEO, apparently oblivious to the public and lacking common sense or decency said that the United staff did the right thing.
Um, no.
I'm fairly certain that buying a ticket for an airline is a two way street. You agree to not act like an ass and disrupt the flight, and the airline agrees to get you there. Not on time, because it is an airline after all. United ignored their obligations and the guy did absolutely nothing to deserve the treatment that he got. I'm not a big believer in lawsuits-but this certainly deserves one. United dug the hole much deeper by not apologizing or admitting guilt. This has been a textbook example of what not to do if you want to start your own airlines.
The internet is 99% against United and 1% agreeing with them. In this case, I'm with 99. Sure, the CEO apologized late yesterday afternoon, but that's not because he's truly sorry-it's because United Airline stock was getting butchered.
One of the problems with these huge companies is that they are so large, the ones on top have no clue what is going on at the bottom. When we can't see the bottom, we have gotten too tall.
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